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Shipping Protection Claims

If something didn’t arrive as expected, we’re here to help.

Please use the form below to submit a Shipping Protection claim. Providing clear details and photos will help us review your claim as quickly and accurately as possible.

  • Claims must be submitted within 24 hours of delivery
Eligibility

Claims are reviewed based on the details of your order. Shipping-related issues are eligible for coverage if:

  • Shipping Protection was purchased for your order, or
  • The issue is a carrier-confirmed loss, or
  • There was a major fulfillment error (such as missing or incorrect items)
What to Expect
  • Claims must be submitted within 24 hours of delivery
  • We will review your submission within 1–2 business days
  • We may reach out if additional information is needed


Resolutions may include a replacement, store credit, or refund depending on the situation.

Before You Submit

To help us process your claim quickly, please be ready to provide:

  • Your order number
  • A description of the issue
  • Photos of the box, packaging, and product temperature readings (if applicable)

It’s normal for frozen beef to soften slightly during transit. As long as the product is cold to the touch, below 40°F, or still partially frozen it is considered safe and may not qualify for a refund.

Eligibility

Claims are reviewed based on the details of your order. 
Shipping-related issues are eligible for coverage if:

  • Shipping Protection was purchased for your order, or
  • The issue is a carrier-confirmed loss, or
  • There was a major fulfillment error (such as missing or incorrect items)
What to Expect
  • Claims must be submitted within 24 hours of delivery
  • We will review your submission within 1–2 business days
  • We may reach out if additional information is needed


Resolutions may include a replacement, store credit, or refund depending on the situation.

Before You Submit

To help us process your claim quickly, please be ready to provide:

  • Your order number
  • A description of the issue
  • Photos of the box, packaging, and product temperature readings (if applicable)

It’s normal for frozen beef to soften slightly during transit. As long as the product is cold to the touch, below 40°F, or still partially frozen it is considered safe and may not qualify for a refund.

Submit Your Shipping Protection Claim